Municipal & Government Dispatching Services

It's clear emergency communications and the people behind the phone are under more pressure than ever before. The problems are so bad, googling "dispatch" or "911" shows daily bad press that quickly drums up uncertainty for communities across the U.S.  

- The National Emergency Number Association reports dispatch centers are seeing 15-20 percent turnover rates.
- An estimated 240 million calls are made to 911 call centers or PSAPs annually.
- The COVID-19 Pandemic has spiked more mental health related 911 calls and in turn has shined a spotlight on the need for better dispatch environments for call takers.

 

 

Echo911, a first responder founded and operated company exists to bring solutions to these very problems. Echo911 ensures dispatchers are paid a livable and meaningful wage while also creating an environment where people want to come to work.

Who Benefits From a 3rd-Party Dispatch Service?

 

Echo911 is licensed secondary PSAP and can serve as a primary answering point. Echo911 was established to provide Police, Fire and EMS dispatching but can also handle non-emergency communication needs including but not limited to Water, Power & Utility Departments, after hours on-call dispatching and much more. Echo911 also has the ability to handle Alarm (Security and Fire) monitoring, fleet monitoring and management as well as parolee tracking & compliance. Echo911 can be contracted to take over all your E-911 needs, or we can fill in as a secondary PSAP/ Overflow facility in times of need.

 

Dispatch Features:

- 24/7 monitoring & dispatch services

- Radios can be assigned to individual users or used by multiple personnel

- Call logging in CAD via 10-8 systems
- Reports

- Record checks (tags, license, SSN)

- Custom app development for end clients

- Call-taking via a custom local phone number for your agency

- Active911 service integration

- Cost-effective Echo911 radios that fit your budget and needs

- Multiple secure backup dispatching locations that can be activated in times of emergency, should Echo911's Huntsville, Alabama location go down

 

If you are interested in Echo911 Dispatching, Call Taking, Radio System, CAD Platform, or any other services we offer for Government / Municipal clients, please call 256-888-8911 and ask to speak with Sales or email Dylan@echo911.com

The Echo911 Mission Critical Digital Radio Platform

Echo911 operates a Nationwide McPTT platform that provides an all digital, all encrypted, secure and reliable communication system covering 98% of the United States, including Hawaii and Alaska. You do not have to use Echo911 Dispatch services to join and use our radio platform. Please contact us today to learn more about our radio platform that was built with Public Safety and First Responders as our goal end-users. Fully compatible with FirstNET, and interoperability options with just about any traditional LMR radio system (UHF, VHF, p25, etc). Our platform is cheaper than p25, and has many purpose built features missing in p25 radio systems, that were built specifically for first responders.