Echo911 Dispatchers Score Exceptional Marks on APCO Certification Test

Echo911 is proud to announce 4 more members of our staff have completed APCO International’s Public Safety Telecommunicator 1, 7th Ed. Every individual on our team has achieved an exceptional score of 93% or higher.

At Echo911, our unwavering ambition is to rise as a beacon of excellence in the domain of Public Safety dispatch. Commitment to quality is evident in our continuous efforts to ensure every dispatch staff member is trained to the most recent APCO International standards, paired with the expectation to uphold their APCO certifications. Our active initiatives span from equipping our team with the essentials of Public Safety Telecommunicator 1 and Law Enforcement Communications, to extending specialized training in Emergency Medical Dispatch for select staff members. Every step is a testament to our dedication to setting industry-leading standards in public safety communication.

APCO’s PST1 course covers the basics skills, knowledge and abilities every successful public safety telecommunicator needs to meet the demands of this critical work.

Students successfully passing the final exam receive APCO Institute certification demonstrating completion of a training course that meets and exceeds industry accepted national basic training standards, including the APCO/ANS and NFPA 1061 2014 Edition.

Building on foundational topics such as communication skills, call taking and radio techniques, the PST course blends in the most up-to-date information on technology and work-related issues in public safety communications centers. “Hot” topics include NextGen 9-1-1, emerging technologies, continuing ed., and liability.

Training modules include:

Introduction to Your new Career

Interpersonal Communications

Telephone Communications Techniques: Call Processing

Telephony, Traditional Technology

Next Generation 9-1-1

Telephony: TTY

Telematics and Collision Notification Systems

Computer-Aided Dispatch (CAD) and Related technologies

Radio Communications Techniques

Radio Technology

Call Classifications

NIMS Incident Command System

Liability Issues

Preparing for your New Career (stress management)

CDEs Earned: 40

Recertification Requirements:

APCO certified PSTs must provide proof every two years of 48 hours (24 hours per certification year) of Continuing Dispatch Education (CDE). Complete information on the recertification process is provided at the conclusion of the Public Safety Telecommunicator 1, 7th Ed. course. Recertification requires ongoing continuing education.