FAQ
Mission Critical Push to Talk, answered.
How much does Echo911 MCPTT service cost?
Echo911 Mission Critical Push to Talk (MCPTT) service is $24 per radio per month for unlimited nationwide push to talk, GPS tracking, recording and playback, and over-the-air management — with the EchoCAD platform included at no additional cost. Optional add-ons: 24/7 monitored SOS Response at $15/month, Starlink satellite data at $20/month (currently government only), and mobile hotspot at $40/month.
What networks does Echo911 MCPTT run on?
Echo911 radios ride a nationwide mission-critical digital IP backbone across AT&T FirstNET, Verizon Frontline, T-Mobile FirstResponder, and more than 20 regional carriers. Radios select the best signal automatically, or your administrator can set a manual carrier priority per fleet — plus international roaming on 4G/5G data providers in 170+ countries and an optional Starlink satellite data add-on.
Do I need an FCC license for MCPTT radios?
No. Traditional UHF/VHF two-way radios require FCC licensing; MCPTT runs over carrier networks, so there is nothing to file, renew, or pay the FCC — and no repeaters or towers of your own to maintain.
Can I manage my own radios?
Yes. The Echo911 customer portal lets you suspend and un-suspend service, rename radios, re-map channel knob positions, change radio settings, configure Wi-Fi, and enable add-ons yourself — over the air, without opening a ticket.
Is technical support really 24/7?
Yes. Echo911 operates a 24/7/365 network operations center (NOC) and technical support desk — the same floors that run our public-safety dispatch operation. Most PTT providers limit live technical support to business hours; we do not believe critical systems can run on business-hours support.
Does MCPTT service require Echo911 CAD or dispatch?
No. MCPTT service is available standalone. EchoCAD is included at no additional cost with radio service if you want it — run it with your own dispatchers — and it fully integrates with Echo911 managed dispatch if you ever want us on the radio.