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Sales and support take different doors. Both are open.
Never use this website to report an emergency — call 911. For everything else, pick the lane below and a human will take it from there.
Existing customer support
Two doors, by role
Agency administrators — billing, account changes, records requests, radio activations. Handled through the ticket system.
End users (officers & agency personnel) — help with radios, EchoCAD/MDT, body cameras, or dispatch. No account needed.
Dispatch (customers only)
Active calls for service
Your assigned dispatch number
Issued at onboarding · Posted in your agency's EchoCAD
Can't find it?Your agency administrator or supervisor can provide it
Not a sales line — and never a substitute for 911.
Locations
Alabama floors. Nationwide reach.
Echo911 is headquartered in Huntsville, Alabama, with consolidated dispatch centers in the Huntsville and Birmingham metro areas. Radio service reaches internationally; dispatching covers all 50 United States.
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Most quotes go out same-day. Government agencies: we coordinate the Coosada 911 dispatch quote as part of the process.