Can I purchase Echo911 radios without dispatch service? +
Yes. Mission Critical Push to Talk (MCPTT) radios and service are available standalone — use them with your own dispatch center, an existing console, or no dispatch at all.
Can I use Command & Dispatch without Echo911 radios? +
Yes. Command & Dispatch is a standalone CAD platform. It integrates with Echo911 MCPTT, but it does not require it — bring your existing radio system.
Can I use Echo911 radios and CAD with my own dispatch center? +
Yes — that's our Connected Operations configuration: radios plus CAD plus LMR/console integration, with your dispatchers running the floor.
Can Echo911 integrate with an existing VHF, UHF, P25, or DMR system? +
Yes. We bridge LMR systems to MCPTT and dispatch using Telex IP-224 gateways and C-Soft consoles, with radio-over-IP patching between legacy channels and Mission Critical Push to Talk (MCPTT) talkgroups.
What's the difference between purchasing and leasing? +
Purchase: you own the equipment and pay monthly service separately. Managed lease: little or no upfront cost, equipment remains Echo911 property, and hardware, connectivity, software, support, and replacement coverage roll into one monthly amount.
What is semi-dedicated dispatch? +
Shared managed dispatch: professional telecommunicators handling multiple customers with agency-specific procedures, channels, and CAD — 24/7 coverage from $7.25/hour, without funding a dedicated position.
What is fully dedicated dispatch? +
A dispatcher position dedicated to your operation — your channels, your SOPs, dedicated call-taking, supervisor coverage, and continuity staffing — from $32/hour.
Does Echo911 serve government agencies? +
Yes. Echo911 provides the technology — radios, CAD, video, RTCC — and certified government dispatch is delivered through our partner, the Coosada 911 Communications District (FCC PSAP #8914). We assist with the quote; the dispatch agreement is signed directly with Coosada.
Can Echo911 provide backup or overflow dispatch? +
Yes — backup, after-hours, surge, and disaster-failover dispatch are available, backed by our partnership with Coosada 911 as a failover communications center.
Can Echo911 monitor body cameras and fixed cameras in real time? +
Yes. Our RTCC services provide live monitoring of body-worn cameras, in-car video, and fixed cameras, with alerts, LPR, and camera-to-dispatch coordination under customer-defined monitoring policies.
How quickly can a system be deployed? +
Radios ship provisioned and typically deploy in days. CAD and dispatch onboarding is usually measured in weeks, depending on integrations and procedures. Tell us your timeline in the solution builder.
Can Echo911 support more than one state or jurisdiction? +
Yes — MCPTT coverage is nationwide, and dispatch and CAD support multi-site, multi-jurisdiction operations from one platform.