PSAP & Dispatch Tools

At Echo911, we are dedicated to equipping Public Safety Answering Points (PSAPs) and dispatch agencies with helpful tools that enhance efficiency, accuracy, and public safety. Explore our suite of simple tools designed specifically for the needs of emergency communication professionals:

1. (CID) Caller Intelligence

Empower Your Dispatch Center with Enhanced Caller Insights

Our Caller ID Intelligence (CID) service revolutionizes traditional caller ID by providing comprehensive data and actionable insights to support PSAPs and dispatch agencies in their critical decision-making processes. By leveraging information from the carrier that owns the phone number, Echo911 CID Intelligence enables dispatch centers to access additional details about administrative & non-911 incoming calls, information that would ususally only be visible on NG-911 calls.

Key Features of CID Intelligence

When a phone number is processed through our CID Intelligence service, the following information is retrieved and displayed:

  • Carrier Information: The name of the carrier that owns the phone line or account.
  • Phone Line Type: Whether the number is a mobile, VoIP, landline, or other type.
  • Caller ID Name: The caller ID name as set by the line owner.
  • Account Name: The name associated with the account or line of service for the phone number.
  • Number Verification: Confirmation that the number is valid and active according to the carrier. (Payment suspended lines will show valid)
  • Registered Address: The registered address for the phone number, either the billing address or the set E-911 fixed location address if WiFi calling is enabled.

Additional Tools and Insights

  • Primary PSAP Information: Using the address provided by the carrier, we identify the Primary PSAP or Communications District, including:
    • The PSAP FCC ID #.
    • The Primary PSAP’s phone and fax numbers (if listed).
  • Geographic Visualization: A small Google Map view of the registered address, allowing dispatchers to quickly visualize the caller's location.

How CID Benefits PSAPs and Dispatch Centers

  • Enhanced Caller Verification: Quickly verify and cross-check information provided by non-911 callers who reach administrative or non-emergency lines.
  • Accurate Call Routing: Identify the correct PSAP for callers who dial the wrong center, especially crucial for non-local or cellular callers.
  • Simplify Cellular Caller Identification: CID solves the challenge of identifying wireless callers whose caller ID is set to generic labels like "Wireless Caller." This is especially helpful in cases such as:
    • Hang-up calls from unregistered or cellular numbers.
    • Notifications from devices like Apple Crash Detection or Life360.
  • Improve Emergency Responses: By providing detailed information, CID Intelligence enables dispatchers to locate and verify information faster, improving response times and outcomes.

2. Primary PSAP Locator

Fast, Accurate, and Easy PSAP Identification

Echo911’s Primary PSAP Locator simplifies the process of identifying the correct Public Safety Answering Point (PSAP) for any address. Whether you're verifying a jurisdiction or ensuring a call is routed to the appropriate center, our tool provides the critical information you need—quickly and efficiently.

Why Choose Echo911’s Primary PSAP Locator?

  • Superior Speed and Usability:
    • Unlike the PSAP Map hosted by NENA, which requires logging in and waiting for maps to load and render, Echo911’s service is designed with speed and simplicity in mind.
    • Just type in the address, press search, and get instant results—no unnecessary steps or delays.
  • Enhanced Accuracy:
    • Built using data provided directly from the Federal Communications Commission (FCC), our locator ensures up-to-date and reliable information about PSAPs and their jurisdictions.
    • Often more accurate than other available tools, Echo911’s locator delivers the information you need with precision.

What Our Locator Provides

For any given address, the Primary PSAP Locator returns:

  • The Primary PSAP’s name and jurisdiction.
  • The PSAP’s FCC ID #, ensuring easy identification and compliance tracking.
  • The Primary PSAP’s phone and fax numbers, allowing you to make immediate contact.

Applications and Benefits

  • Seamless Call Routing: Identify the correct PSAP to ensure calls are handled by the appropriate center.
  • Effortless Jurisdiction Verification: Quickly determine the correct agency responsible for handling emergency calls in a specific area.
  • Streamlined Workflow: No more navigating cumbersome maps or waiting for slow tools—Echo911’s service fits seamlessly into your operations.

Who Can Benefit?

This tool is ideal for PSAPs, dispatch agencies, and law enforcement organizations that handle calls requiring quick and accurate PSAP identification.

3. Law Enforcement Agency Search

Effortlessly Connect with Law Enforcement Agencies Nationwide

Echo911’s Law Enforcement Agency Search provides a quick and reliable way to find the name, address, and phone number of any accredited law enforcement agency in the United States. Whether you’re coordinating with a local precinct, sheriff’s office, or state authority, our tool simplifies the process of getting in touch.

What Our Tool Offers

  • Agency Name
  • Address
  • Phone Number

Comprehensive Coverage

Our database includes a wide range of law enforcement agencies, such as:

  • Police Departments
  • Sheriff's Offices
  • State Police
  • Tribal Police
  • University Police
  • Housing Authority Police
  • Transit Police
  • Constable Offices

Why Use Our Tool?

  • Fast and Reliable: Quickly access accurate contact details for any agency.
  • Easy to Use: Streamlined design makes finding information simple.
  • Accurate and Up-to-Date: Ensure you’re connecting with the right agency, every time.

Who Can Benefit?

Designed for PSAPs, dispatch agencies, and public safety professionals, this tool is ideal for quickly establishing communication with law enforcement anywhere in the country.

4. Agency ORI Search

Easily Identify Agency ORI Codes Nationwide

Echo911’s NCIC Agency ORI Lookup is a simple yet powerful tool that allows you to quickly find the Originating Agency Identifier (ORI) for law enforcement and criminal justice agencies across the United States. Designed for PSAPs, dispatch centers, and law enforcement agencies, this tool ensures that vital information is just a search away—no NCIC terminal required.

What Our Tool Provides

  • ORI Code: The unique identifier assigned to each agency by the NCIC.
  • Agency Name: The name of the law enforcement or criminal justice agency associated with the ORI.

Search Made Simple

You can search for ORI codes using:

  • County & State: Narrow down agencies based on geographic location.
  • Agency Name: Find the ORI for a specific organization by name.

Enhanced Functionality When Paired with Our Law Enforcement Search Tool

While the ORI Lookup tool provides essential identifiers, combining it with our Law Enforcement Agency Search enhances its value. Use the ORI code to quickly locate additional contact details, such as the agency’s phone number and address, streamlining communication and collaboration.

How It Helps

  • Support for Dispatchers and Officers Without NCIC Access:
    For dispatchers and officers who don’t have direct access to NCIC terminals, our tool offers a reliable way to obtain agency information and contact details when needed. This reduces reliance on staff with NCIC access, freeing up resources for more critical tasks.
  • Avoid Delays in Communication: Eliminate the need to tie up NCIC terminal operators for simple contact searches, enabling faster and more efficient operations.

Applications and Benefits

  • Efficient Data Access: Quickly find the ORI codes you need for NCIC-related tasks or to verify agency identities.
  • Streamlined Coordination: Pair the ORI Lookup with our Law Enforcement Search Tool to connect with agencies faster and more accurately.
  • Simple and Reliable: Designed for ease of use, our tool eliminates the need to navigate complex directories or manual searches.

Who Can Benefit?

This tool is ideal for:

  • PSAPs and Dispatchers: Ensuring calls and data are directed to the correct agency.
  • Law Enforcement Professionals: Simplifying tasks that require ORI verification or inter-agency coordination.
  • Public Safety Organizations: Enhancing workflows and minimizing delays in communication.
  • Non-NCIC Users: Providing critical agency details for those without direct NCIC access.