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Dispatcher staffing for PSAPs & ECCs

Your console. Our certified dispatchers.

When your PSAP or emergency communications center is short-staffed, whether from a vacancy you can't fill, a training class that emptied the floor, or a disaster that doubled your call volume, Echo911 provides certified public safety telecommunicators to hold the line. Scheduled or emergency, on-site or remote.

From an FCC-registered PSAP (#8753), the failover partner behind Coosada 911 (FCC PSAP #8914)
Two ways to engage

Planned support. Or the cavalry.

Scheduled staffing support

Ongoing or term coverage that keeps your center at minimum staffing without burning out the people you have.

  • Fill open positions while you recruit
  • Cover training academies, FMLA, and extended leave
  • Maintain minimum staffing levels on hard-to-fill shifts
  • Overnight, weekend, and holiday relief
  • Consistent assigned telecommunicators where possible

Emergency & surge staffing

Rapid activation when something breaks: weather, major incidents, sudden attrition, or a center that has to evacuate.

  • Disaster & severe-weather surge coverage
  • Major incident and planned-event support
  • Sudden attrition or quarantine backfill
  • Alternate-site and failover operations
  • Backed by our Coosada 911 failover partnership
On-site or remote

Travel isn't the only model anymore.

Our next-generation platform supports remote call-taking and seamless failover dispatching, so in many deployments Echo911 telecommunicators can work your calls from our hardened dispatch floors while your center rebuilds, without waiting on travel logistics. When on-site presence is required, we deploy.

  • Every telecommunicator certified: EPD, EFD, and EMD with Telephone CPR
  • Your SOPs, your CAD: we train to your procedures, or bring Command & Dispatch if you need a platform too
  • Government-ready: public agencies contract dispatch resources through the Coosada 911 Communications District; here's how that works
  • Full managed operations available: staffing, training, QA, and complete ECC operation when you need more than seats; see dispatch services
Echo911 dispatcher console working a live call
ECHO911 DISPATCH FLOOR · CERTIFIED TELECOMMUNICATORS · 24/7/365
Get Dispatch Staffing Quote

Tell us the shifts you can't cover.

We'll respond with availability, certifications, and pricing, same day for emergency requests. This page is for agency staffing inquiries only; never use this website to report an emergency.

Get Dispatch Staffing Quote Call 866-602-0911 Sales: 866-602-0911 · Mon–Sat 9–6 CST
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