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Dispatcher staffing for PSAPs & ECCs

Your console. Our certified dispatchers.

When your PSAP or emergency communications center is short-staffed — a vacancy you can't fill, a training class that emptied the floor, or a disaster that doubled your call volume — Echo911 provides certified public safety telecommunicators to hold the line. Scheduled or emergency, on-site or remote.

From an FCC-registered PSAP (#8753) — the failover partner behind Coosada 911 (FCC PSAP #8914)
Two ways to engage

Planned support. Or the cavalry.

Scheduled staffing support

Ongoing or term coverage that keeps your center at minimum staffing without burning out the people you have.

  • Fill open positions while you recruit
  • Cover training academies, FMLA, and extended leave
  • Maintain minimum staffing levels on hard-to-fill shifts
  • Overnight, weekend, and holiday relief
  • Consistent assigned telecommunicators where possible

Emergency & surge staffing

Rapid activation when something breaks — weather, major incidents, sudden attrition, or a center that has to evacuate.

  • Disaster & severe-weather surge coverage
  • Major incident and planned-event support
  • Sudden attrition or quarantine backfill
  • Alternate-site and failover operations
  • Backed by our Coosada 911 failover partnership
On-site or remote

Travel isn't the only model anymore.

Our next-generation platform supports remote call-taking and seamless failover dispatching — so in many deployments, Echo911 telecommunicators can work your calls from our hardened dispatch floors while your center rebuilds, without waiting on travel logistics. When on-site presence is required, we deploy.

  • Every telecommunicator certified — EPD, EFD, and EMD with Telephone CPR
  • Your SOPs, your CAD — we train to your procedures, or bring Command & Dispatch if you need a platform too
  • Government-ready — public agencies contract dispatch resources through the Coosada 911 Communications District; here's how that works
  • Full managed operations available — staffing, training, QA, and complete ECC operation when you need more than seats; see dispatch services
Echo911 dispatcher console working a live call
ECHO911 DISPATCH FLOOR · CERTIFIED TELECOMMUNICATORS · 24/7/365
Get Dispatch Staffing Quote

Tell us the shifts you can't cover.

We'll respond with availability, certifications, and pricing — same day for emergency requests. This page is for agency staffing inquiries only; never use this website to report an emergency.

Get Dispatch Staffing Quote Call 866-602-0911 Sales: 866-602-0911 · Mon–Sat 9–6 CST
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