Echo911 Privacy Policy
This page is used to inform visitors and clients regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our Service.
If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
Any engagement with Echo911, including but not limited to the transmission, reception, or compilation of data therein, shall be deemed the exclusive property of Echo911. Such data shall be accessible to the client and to any judicial or law enforcement entity that may formally request recorded information for the expressed purpose of upholding public safety and investigating violations of local, state, and federal laws.
However, this provision shall not apply to entities possessing government contracts that are duly registered and held on file with Echo911. Data pertinent to these entities and their associated contracts shall remain confidential and may only be disclosed pursuant to a court order.
Echo911 retains the right, at its sole discretion, to withhold notification to the client regarding such requests from judicial or law enforcement entities.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Echo911 unless otherwise defined in this Privacy Policy.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Name, Email Address. The information that we request will be retained by us and used as described in this privacy policy.
Log Data
We want to inform you that whenever you use our Service, in a case of an error in the app, we collect data and information (through third-party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
In the course of using Echo911 services and products, be it by clients or visitors, Echo911 will systematically log and monitor various aspects of your MCPTT radio interaction. This includes, but is not limited to, connection and disconnection events, the carrier utilized, signal strength levels, GPS signal reception, other forms of location data, and additional diagnostic data relevant to the effective operation and optimization of Echo911 services and products. This data collection is integral to ensuring the reliability, accuracy, and quality of the services provided by Echo911.
Cookies
Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.
This Service does not use these cookies explicitly. However, the app may use third-party code and libraries that use cookies to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
SMS/MMS Messaging and 10DLC Compliance
Echo911 offers an SMS/MMS messaging service that allows users to opt-in to receive important account-related notifications, including but not limited to account changes, verification, ticket updates, and other service-related communications.
By opting into our SMS/MMS services, you consent to receive text messages from Echo911. Message frequency may vary based on the type of services and notifications you have subscribed to. Standard messaging and data rates may apply based on your wireless carrier plan.
You may opt out of SMS/MMS notifications at any time by replying “STOP” to any message you receive from Echo911. Upon opting out, you will no longer receive SMS/MMS messages from us unless you re-enroll. For assistance, reply “HELP” or contact Echo911 customer service using the helpdesk in the customer portal.
Echo911 ensures compliance with all applicable regulations, including 10DLC registration requirements. Our messaging services are operated in accordance with industry best practices to protect user privacy and prevent unauthorized use of personal data.
Security
We value your trust in providing us with your Personal Information, thus we strive to use commercially acceptable means of protecting it. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
Links to Other Sites
This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
This policy is effective as of 2025-02-05.
Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@echo911.com.