EchoCAD
DISPATCH CONSOLE · WEB + WINDOWSThe command center: real-time call board, live map, and full incident management for the telecommunicator, in the browser or as a multi-monitor Windows app.
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Command & Dispatch Platform
One connected system for 911, dispatch, the field, and records.
EchoCAD is a single public-safety platform built for police, fire, and EMS. Call intake, dispatch, in-vehicle mobile data, the responder's phone, and records all run on one brain. Every action updates in real time on every screen, from the dispatch console to the officer's pocket.
Standalone or connected. No Echo911 radios or dispatch service required. Included at no additional cost with Echo911 dispatch service.
Four products · one brain
The product family.
Most agencies stitch together a CAD, a separate mapping tool, a phone system, and a records database that never quite talk to each other. EchoCAD replaces all of it: when a 911 call is answered the incident is already created; when a unit changes status in the vehicle the dispatcher sees it instantly; when an officer runs a plate the result attaches to the call and lands in records.
EchoMDT
IN-VEHICLE MOBILE DATA TERMINALA touch-first, sunlight-readable workstation for the patrol vehicle. Self-dispatch, run plates, and see the call, all without keying the radio.
MDT features ↓EchoCAD Mobile
FIELD APP · IOS & ANDROIDThe pocket companion for responders away from the vehicle: calls, units, RMS, and chat, with paging that breaks through silent mode.
Field app ↓EchoPhone
INTEGRATED 911 PHONE PLATFORMThe call-taker's workstation, a modern softphone with deep CAD integration, AI transcription, two-way translation, and caller video.
911 intake ↓EchoRMS is built in. A full records management system runs inside the same ecosystem, covering master person and vehicle records, reports, warrants, BOLOs, trespass notices, statements, and property/evidence with chain of custody. Records are agency-owned and agency-scoped: every department sees only its own data.
EchoRMS details →01 · DISPATCH CONSOLE
EchoCAD is the command center.
DISPATCHER CONSOLE · ACTIVE CALLS · UNIT TELEMETRY · COMMAND LINE · RADAR MAP
The active-calls board updates instantly, with no refresh, and a power-user command line lets a dispatcher assign, clear, close, and status entirely by keyboard. The map auto-follows whichever unit is transmitting, and a live active-speaker indicator shows exactly who is on the radio. Premise-hazard alerts surface before anyone arrives.
- Full intake with autocomplete & NENA address validation: duplicate-call detection and site lookup
- Closest-unit recommendation: by distance, ETA & zone
- Live unit telemetry: GPS, unit speed, portable radio battery, selected channel, active-speaker indicator, and digital radio signal level
- Mutual aid: assign units from neighboring agencies; with CAD sync, call details are shared automatically with two-way sync
- Built-in EMD & SOP protocols: protocol prompts by call type, plus EMS transport with hospital/destination selection
Officer safety, built in.
- SOS / Man Down: full-screen alert with klaxon, map, address, and acknowledge workflow
- Status-check timers: automated, with audible overdue alarms on assigned units
- Premise Safety Info (PSI): hazards, gate codes, and known threats before units arrive
- Weather & NWS alerts: live radar on the operations map, with automated notification to dispatch and field units when a watch or warning is in close proximity to units in the field, so they can take cover or move to a safer area
Communications, AI & resilience.
- Automated voice paging: page to the dispatch channel, a paging channel, EchoCAD Mobile, and automated phone paging, with two-way response tracking
- Multi-channel callouts: push, SMS, voice & email by responder preference
- AI assistance: voice-to-text, incident summaries & narrative polish
- Automatic failover: if a comm center goes offline; automated encrypted peer-to-peer sync over local LAN or WAN keeps dispatchers and units in sync through an internet failure
Protocol-driven intake, on every call.
Open a call and everything is one screen: SOP/protocol questions for the call type, an AI overview of the incident so far, verified jurisdiction and PSAP with one-tap transfer numbers, assigned units with live battery and signal, and the status timer with one-click extensions.
- SOP / protocol prompts by call type, with EMD workflows one button away
- AI incident overview: regenerating summary of comments and updates
- Verified jurisdiction & PSAP: city, fire ID, county, and E9-1-1 contact numbers on the call. For calls outside your jurisdiction or scope of handling, the external PSAP info shows exactly which agency to contact or transfer the caller to
- Status timer & check-ins: extend by +1 to +90 with one click
CALL DETAIL · SOP PROTOCOL · AI OVERVIEW · VERIFIED PSAP · UNIT TELEMETRY
Mapping & addressing
PSAP-grade GIS. NENA-standard addressing.
Dispatch is only as good as its map. EchoCAD runs on NENA-standard GIS data, the same road centerlines, address points, and boundary layers PSAPs use for 911, plus Esri-compatible mapping so your existing county or state GIS shapefiles and feature layers drop straight in.
- Validated address intake: autocomplete against authoritative NENA address points, so bad addresses get caught at intake, not en route
- Parcel & valuation layers: ownership, building details, and property data on every address
- GIS workbench: Echo911 helps generate and maintain NENA-compliant GIS data: road centerlines, rooftop-plotted address points, ESB/PSAP/city boundaries, and MSAG. Import, synthesize, validate, and publish without a GIS contractor
- Esri-compatible: bring your county shapefiles, feature services, and imagery basemaps
- Geofenced zones: patrol sites, response areas, and station zones drive closest-unit and rotation logic
- Historical incident layers: see call history on the map where it happened
LIVE MAP · NENA PROPERTY DATABASE · PARCEL + OWNERSHIP + VALUATION · ZONES · PSI · ZOOM-TO-TALKER
GIS WORKBENCH · CENTERLINES + ADDRESS POINTS + BOUNDARIES · REVIEW QUEUE · NENA AUDIT TRAIL
From map layers to the state 911 board.
- NENA DQT validation: run the NENA Data Quality Tool over your layers and get per-layer errors and warnings
- MSAG generator: build a Master Street Address Guide from active centerlines for upload to the state LIS/ALI database (NENA-STA-021 i2 or legacy Bellcore), with SFTP push
- NENA jurisdiction export: hand a NENA-NG911-aligned bundle to a PSAP or state 9-1-1 board in four guided steps
- Review queue & audit trail: every feature insert and edit is reviewed and logged
MSAG GENERATOR · NENA-STA-021 i2 / BELLCORE · SFTP PUSH TO STATE LIS
NENA JURISDICTION EXPORT · SCOPE → LAYERS → VALIDATE (DQT) → DOWNLOAD
Why NENA data matters
911-grade address points and road centerlines mean the location a caller gives is the location units are sent to, with no geocoder guessing against consumer map data.
Why Esri compatibility matters
Counties and states already maintain authoritative GIS in Esri formats. EchoCAD consumes it directly, so your map is your jurisdiction's map, and it stays current.
Why the workbench matters
New subdivision? Annexation? Your admin updates the data and every console, MDT, and phone sees it. No vendor ticket, no quarterly map release.
02 · IN-VEHICLE
EchoMDT is the patrol vehicle workstation.
ECHOMDT · MY CALL · ONE-TAP STATUS · UNITS + MEDIA + COMMENTS
ECHOMDT · FOLLOW-ME MAP · NENA PARCEL + VALUATION DATA
Large status buttons update dispatch and every screen with one tap. Officers self-dispatch, run plates and people, and pull full RMS, all from the terminal in the vehicle.
- Live call audio & transcripts: field units see live transcriptions of 911 and standard phone calls, and (if enabled by the agency) can stream the live call audio over the MDT speaker or EchoCAD Mobile while responding. Hearing the caller gives far more context
- Self-dispatch & attach: create your own call, or attach to an existing one
- Plates & people: run lookups and import results straight to RMS
- Follow-Me GPS map: with NENA parcel & valuation data
- Officer-down peer SOS: one-touch emergency alert to dispatch and nearby units
- Apparatus check-in: attach to or check in/out of apparatus from the terminal
- Unit & dispatch chat: messaging without keying the radio
- Daily activity log: exportable to PDF
03 · FIELD APP
EchoCAD Mobile puts CAD in every responder's pocket.
Alerting that breaks through.
- Push + spoken dispatch: priority tones and natural spoken addresses; repeat-until-acknowledged alerts that break through silent mode
- SOS & PSI alerts: officer-emergency banners and premise-hazard hits across the whole agency
- GPS backup & presence: phone location, battery, and online status when the radio isn't reporting
- Live call listen-in: live audio streaming and rolling transcription of 911 and phone calls where enabled by the agency, plus caller video, GPS, and photos
Full field actions & records.
- One-tap lifecycle: acknowledge, en route, on scene, transport, close, plus self-dispatch
- Turn-by-turn navigation: to the scene via Apple or Google Maps
- Full mobile RMS: people, vehicles, reports, BOLOs
- Agency chat: urgent flags & read receipts; apparatus check-in for fire/EMS crews
04 · 911 INTAKE
EchoPhone: intake that starts the call for you.
When a 911 call is answered, the CAD incident is already created, with no manual "create call" step. The call-taker sees who's calling, reads a live transcript, and can serve a limited-English caller without a separate interpreter line.
Phone system.
- Browser softphone: four simultaneous lines with hold, transfer, park, three-way conference; optional desktop app
- Desk-phone pairing: ring a traditional handset and the intake screen together; hot-desk friendly
- Queues & ACD: separate 911 / non-emergency queues with live calls-waiting metrics
- Automatic recording: tied to the CAD incident
AI-assisted call handling.
- Live transcription: keyword highlighting & language detection
- Two-way voice translation: speak English and the caller hears the dispatcher in their own language, or type questions and they are asked in the caller's native language; responses translate back to English in real time, and the live transcript shows both the native language and the translated output
- Caller intelligence: CNAM, carrier, prior incidents, RMS flags
- Caller video & GPS via SMS link: no app for the caller to install
- Listen / Whisper / Barge: supervisor monitoring, assist pop-out, wallboard with queue depth
Already have call handling? Run CAD without EchoPhone. EchoCAD imports ANI/ALI caller and location data from NENA-compliant hardware.
05 · RECORDS
EchoRMS keeps records where the work happens.
Available to clerks in the admin portal, to officers in EchoMDT and EchoCAD Mobile, and to dispatchers right inside an active call. Safety flags follow a person everywhere they appear.
- Master person records: identity, photos, aliases, associates, linked vehicles, with warrant & caution flags surfaced everywhere
- Master vehicle records: keyed by plate and VIN, stolen/BOLO banners on every result
- Incident & offense reports: auto-numbered, draft → completed workflow, linked to CAD incidents
- Warrants: arrest, bench, search & civil. Active warrants auto-flag the person
- BOLOs & posters: formatted missing/wanted posters with photos and armed-&-dangerous flags
- Trespass notices: on-device signature capture, revoke-with-reason
- Witness & victim statements: citizen submits by email/SMS link with e-signature and photos, no login needed
- Property & evidence: auto-numbered with append-only chain of custody and release/destroy authorization
Nationwide lookups (optional). Search people and plates nationwide for identity, addresses, phones, aliases, associates, registration, and owner, then import any hit into the local agency record with one click. Gated per agency, department, and user.
Operations toolbox
Everything else dispatch actually does.
Apparatus & crews
- Create apparatus; dispatch or field units attach / check in & out
- Per-shift apparatus capabilities, e.g. Ambulance 1 running BLS or ALS today
- Apparatus check-in with crew roster
Zones & resource groups
- Patrol zones with responsible units per zone
- Resource groups assigned to calls, or auto-assigned by SOP policy
- Example: a HAZMAT group that auto-dispatches required hazmat units to hazmat calls
Jurisdiction maps
- County, city, fire, and EMS JD layers, unlimited and fully customizable
- Automatically shown to dispatchers when a call is plotted
Rotations & case management
- Rotation lists: tow rotations, roadkill pickup, and more
- Case number assignment and full case log
Radio usage reports
- Who uses the radio the most
- Radio online/offline history
- Historic GPS location
- Battery performance over time, and much more
Dispatch directory
- Full directory builder
- Per-entry show/hide for field users in EchoMDT
Run it anywhere. EchoCAD and EchoMDT run as downloadable Microsoft Windows applications or in Chrome-based browsers from anywhere, secured with TLS/AES-256 and two-factor authentication. The Windows apps ship with signed auto-updates and radio-transmit auto-mute. EchoCAD Mobile is available for Android and iOS, on phones and tablets.
Capability matrix
Who does what.
| CAPABILITY | AGENCY ADMIN | DISPATCHER | CALL-TAKER | FIELD UNIT |
|---|---|---|---|---|
| DISPATCH & CALLS | ||||
| Live call board & pending-call visibility | ● | ● | ● | ● |
| Full call intake & lifecycle management | ● | ● | ● | – |
| Closest-unit dispatching & command line | ● | ● | – | – |
| Self-dispatch & self-attach to calls | ● | – | – | ● |
| MAP, SAFETY & ALERTING | ||||
| Live multi-layer map & radio active-speaker tracking | ● | ● | ● | ● |
| SOS / Man Down & status-check timers | ● | ● | – | ● |
| Premise-hazard (PSI) alerts | ● | ● | ● | ● |
| 911 INTAKE (ECHOPHONE) | ||||
| Answer 911 & auto-create the incident | ● | ● | ● | – |
| Live transcription & two-way translation | ● | ● | ● | ● |
| Live call listen-in & audio streaming (rewind on MDT) | ● | ● | ● | ● |
| RECORDS (ECHORMS) | ||||
| Plate & person lookups (nationwide opt.) | ● | ● | ● | ● |
| Reports, BOLOs, trespass, statements | ● | ● | – | ● |
| Property & evidence with chain of custody | ● | ● | – | ● |
| ADMINISTRATION | ||||
| Users, roles & granular permissions (ACL) | ● | – | – | – |
| GIS workbench & NENA address data | ● | – | – | – |
| EMD protocols, rotations & destinations | ● | – | – | – |
Every capability is gated by per-module ACLs, so you configure exactly what each role sees.
Multi-agency & resilience
Built for the day everything goes wrong.
Multi-agency by design
One platform runs many agencies with strict per-agency data isolation. Echo911 can take 911 intake and hand dispatch to your agency, or run the whole floor.
Automatic failover
Enable automatic failover for call-taking and dispatch: to any of your other centers, to another EchoCAD agency you partner with, or to Echo911 or our partner PSAP Coosada 911, where trained, protocol-certified staff power your emergency failover seamlessly.
Offline continuity
Encrypted LAN/WAN peer sync keeps consoles and units talking even when the internet is down.
Integrations & data sync
Plays well with the systems around you.
EchoCAD shares data with the platforms your agency and your neighbors already run: two-way CAD sync, inbound and outbound dispatch feeds, and full-conversion importers, all built and supported by Echo911. If a tool has an API, we'll integrate it, including other CAD and RMS systems.
RapidSOS
Device-based caller location and supplemental emergency data on live 911 calls, in EchoPhone and on the EchoCAD map.
Active911 / Active Alert
Receive calls from other CAD and dispatch systems, and send EchoCAD dispatches out to partner agencies and responding units.
CAD & RMS sync + importers
Live sync and full-conversion importers for Orna, Southern Software CAD/RMS, THERMS, and Destiny Patrol Software.
HALO body cameras
Body-cam uploads automatically tagged to the call for service, with descriptions attached.
Choose how you buy it
Standalone. Or the whole ecosystem.
Command & Dispatch works on its own, and everything connects when you're ready. Buy the CAD alone, pair it with Echo911 radios for the deepest integration, or get it free with our dispatchers on your channels.
CAD on its own
No Echo911 radios or dispatch service required. Runs with your existing radios, your dispatchers, and your NENA-compliant call handling. ANI/ALI imports straight into the console.
- Full platform: console, MDT, mobile, RMS
- Nothing else to buy from us
Deepest integration with Echo911 radios
Pair EchoCAD with Echo911 Mission Critical Push to Talk (MCPTT) radio service ($24/radio/mo), and the radios unlock the platform's best features. CAD is quoted separately for your operation.
- Live radio telemetry on calls: battery, signal, channel
- Active-speaker map follow & SOS/man-down into CAD
- One vendor, one 24/7 NOC, the most reliable setup
Included free with dispatch service
We dispatch for you from $7.25/hour, and your agency keeps full free access to EchoCAD, EchoMDT, EchoCAD Mobile, and EchoRMS the whole time.
- EPD / EFD / EMD-certified telecommunicators, 24/7
- Your officers keep MDT, mobile, and records access
Get started
See the whole platform on your calls.
Built and supported by dispatchers and first responders, hosted and monitored 24/7. Runs standalone with your existing radios and your dispatchers.