The call-taker sees it first.
The moment a 911 call is answered, RapidSOS data loads alongside caller intelligence: CNAM, carrier, prior incidents, and RMS flags. No second monitor, no separate portal to watch.
Integration · RapidSOS
Where the caller actually is, on every 911 call.
EchoPhone and EchoCAD integrate with RapidSOS, the emergency data platform used by public safety nationwide. When a 911 call lands, device-based location and supplemental emergency data appear on the call-taker's screen and the dispatch map automatically, next to the traditional ANI/ALI location.
Available now for EchoCAD and EchoPhone. Provisioned by Echo911 during onboarding.
What it does
Supplemental emergency data, without asking for it.
Callers can't always say where they are. RapidSOS lets the caller's own device tell you, and EchoCAD puts that answer where dispatchers already look.
SOURCE
Caller's device
Smartphones, wearables, vehicles, and connected apps share emergency data when 911 is called.
━━ RAPIDSOS ━━▶
DESTINATION
EchoPhone + EchoCAD
Location and supplemental data appear on the intake screen and the live dispatch map, tied to the call.
Plotted next to ANI/ALI.
Device-based location plots on the live map beside the phone-company location, so the dispatcher can spot a mismatch instantly and send units to where the caller actually is.
Attached to the call record.
Data received during the call stays with the CAD incident, part of the same record as the recording, transcript, and unit history.
Why it matters
Seconds matter. So does the right address.
- Wireless callers: a cell-sector ANI/ALI fix can be off by blocks or miles; device-based location narrows it dramatically where available
- Callers who can't speak: when the caller can't talk or doesn't know the address, the device still reports where it is
- One workflow: data arrives inside EchoPhone and EchoCAD automatically, so telecommunicators don't juggle a separate query portal mid-call
- Works with your GIS: RapidSOS locations plot on the same NENA-standard map layers EchoCAD already uses for dispatch
Getting started
Enabled during onboarding.
- Step 1: tell your Echo911 onboarding engineer you want RapidSOS enabled
- Step 2: Echo911 provisions the connection for your verified public safety agency
- Step 3: data starts appearing on live 911 calls, with nothing new for dispatchers to learn
FAQ
RapidSOS integration questions.
Which Echo911 products use the RapidSOS integration?
Both EchoPhone and EchoCAD. EchoPhone surfaces RapidSOS data on the call-taker's intake screen the moment a 911 call is answered, and EchoCAD plots the device-based location on the live dispatch map alongside the ANI/ALI location.
Does my agency need anything extra to use it?
No separate software. Echo911 provisions and configures the RapidSOS connection for verified public safety agencies as part of onboarding, and it runs inside the EchoCAD platform your dispatchers already use.
How is this different from the ANI/ALI location we already get?
ANI/ALI tells you where the phone company thinks the caller is, which can be a billing address or a cell tower sector. RapidSOS supplies device-based location and supplemental data shared by the caller's device where available, giving dispatchers a second, often more precise, source to work from. EchoCAD shows both so the telecommunicator can compare.
RapidSOS is a trademark of RapidSOS, Inc. Availability and precision of device-based location and supplemental data depend on the caller's device, apps, and carrier.
Get started
See RapidSOS data on your own test calls.
Book a demonstration and watch device-based location land on the EchoCAD map in real time.