FOR IMMEDIATE RELEASE 9/19/25
Huntsville, AL – September 19, 2025 – Echo911, an Alabama-based Public Safety Answering Point (PSAP) providing contracted dispatching services to local, state, and federal agencies nationwide, announced today that it has selected Carbyne APEX, the industry’s leading cloud-native Next Generation 911 (NG911) platform. This IP-based solution represents a major upgrade to legacy 911 infrastructure, enabling Echo911 to modernize and enhance its emergency communications operations with advanced capabilities built for today’s public safety needs.
With this decision, Echo911 will be the first PSAP based in Alabama to install and operate the Carbyne APEX platform, joining a growing list of innovative agencies nationwide who have embraced Carbyne to deliver faster, more reliable, and more data-rich emergency response.
The implementation will include Carbyne APEX NG911, Control Center Analytics, APEX Responder Connect, and Translation & Transcription services; all designed to give call-takers, dispatchers, and responders the tools and intelligence needed to save lives more effectively.
Echo911 has always been committed to delivering best-in-class public safety communications. By adopting Carbyne APEX, we are not only leading Alabama into the future of Next Generation 911, but also strengthening our ability to provide advanced, scalable, and dependable services to our partner agencies across the nation.
Carbyne APEX enables PSAPs to receive real-time video, chat, location services, data streams, and instant language translation from callers, ensuring greater clarity and faster response times.
Echo911 joins the growing list of forward-looking Carbyne partners, including:
• Dallas County, Georgia
• Jeffcom Communication Center, Colorado
• Lafayette Parish, Louisiana
• Grant County, Washington
• Global Medical Response (GMR)
• Charleston County, South Carolina
• Ottawa County Central Dispatch, Michigan
• Volusia County Sheriff’s Office, Florida
• Florida Highway Patrol
• Georgia Department of Transportation
• Miami-Dade County, Florida
About Echo911
Echo911, headquartered in Huntsville, Alabama, is a Public Safety Answering Point (PSAP) providing contracted dispatch and communication services to local, state, and federal agencies throughout the United States. Echo911’s services include mission-critical communications, dispatch, real-time crime center solutions, and next-generation emergency technology support.
About Carbyne
Carbyne (Headquartered in New York, NY) is the world’s leading provider of cloud-native mission-critical contact center solutions. Its APEX platform powers Next-Generation 911 for PSAPs and emergency response agencies globally, enabling real-time collaboration, multimedia communication, and data-driven response.