Every Echo911 dispatch client is worked by the same certified telecommunicators on the same technology. What changes between service types is the channel model, how tailored the procedures are, and the price. Here's how to pick.
A regional dispatch channel shared by multiple agencies in one geographic area — plus your own private company channel for internal traffic.
Pooled certified telecommunicators working your agency-specific procedures and channels, 24/7 — without funding a full position.
A dispatcher position staffed exclusively for your operation — your channels, your SOPs, your agency's voice.
| Shared Regional | Semi-Dedicated | Dedicated | |
|---|---|---|---|
| Dispatch channel | Regional channel shared by area agencies | Agency-specific channels | Private channel, exclusive position |
| Company channel | ✓ Private company channel | ✓ Included | ✓ Included |
| Procedures | Standardized (handbook) | Agency-specific | Your SOPs, your voice |
| CAD access | Available | ✓ Included | ✓ Included + custom reporting |
| Certifications | EPD · EFD · EMD with Telephone CPR — every telecommunicator, every type | ||
| Best fit | Small teams, new operations, radio owners | Small-to-mid agencies with steady volume | Agencies replacing an in-house or contracted dispatch center |
| Pricing | A la carte / quote | $7.25/hour all-inclusive | $32/hour |
Most agencies know within one conversation. Government agencies: dispatch is coordinated through Coosada 911 — here's how that works.
