A similarly-named website appears to be trading on Echo911's reputation to sell re-branded consumer radios. Echo911 builds professional Mission Critical Push to Talk (MCPTT) equipment for public safety agencies. The two have nothing to do with each other. Here's how to tell — and what to do if you've already been burned.
Echo911 (echo911.com) is not affiliated, associated, or connected in any way with EchoRadios.com or its products and services. The similar name is causing real confusion — consumers contact us with complaints about orders we never sold, from a company we've never worked with. To be blunt: if you thought "Echo" meant Echo911, that confusion appears to be the point. EchoRadios.com is a completely separate business, and Echo911 cannot assist with its orders, warranties, or support.
Two different companies. Only one is Echo911.
Echo911 is a registered Public Safety Answering Point that equips law enforcement, EMS, and security agencies. EchoRadios.com is an unrelated web store re-selling re-branded consumer radios behind a mail-drop address. They are not the same company.
ECHO911 · THE REAL ONE
Professional MCPTT for public safety.
FCC-registered PSAP #8753 — a licensed emergency communications provider, not a web store.
Professional Mission Critical Push to Talk (MCPTT) radios (PS35, BG25, IC25) — IP68/MIL-STD hardware on a nationwide multi-carrier digital IP network with AES-256 encryption.
Real headquarters, real people — Huntsville, Alabama. Phone answered by staff: 866-602-0911.
Trusted by law enforcement, EMS, security, utilities, and government agencies.
ECHORADIOS.COM · NO RELATION
An anonymous store with our name in it.
Not Echo911. No affiliation, no shared ownership, no partnership — the name similarity is the only connection.
Re-branded consumer radios — GlobalPTT hardware relabeled and resold at a markup.
Mail-drop address only — a Delaware registered-agent suite, no storefront, no listed phone.
"As-is" terms that disclaim warranties and shift shipping risk onto you.
Complaints about it keep landing on our desk — because buyers thought they were buying from us.
Know who you're buying from.
What consumers have reported about EchoRadios.com — versus what any legitimate purchase should look like.
EchoRadios.com UNAFFILIATED · USE CAUTION
Registered-agent-only address — "8 The Green, Suite A, Dover, DE 19901" is not a physical office or storefront, which can obscure the true operating location and complicate returns, service, and legal notices.
Email-only contact (info@echoradios.com) — no listed phone or support line.
Anti-consumer terms of service — see the provisions below.
A protected purchase WHAT TO LOOK FOR
GlobalPTT radios (the same brand EchoRadios.com re-brands and resells) are available directly on Amazon — with Prime shipping on eligible models, full Amazon refund protection, and clear return procedures.
Verifiable physical address and real support channels before you pay.
Payment methods with purchase protection, and warranties that are clear and enforceable.
What their terms of service actually say.
Based on publicly available terms reviewed as of September 14, 2025:
SECTION 15
"As-Is" / no warranties
Broad disclaimers leave minimal protection if products fail.
SECTION 5
Risk of loss on the buyer
Responsibility shifts to the customer the moment the package ships.
SECTIONS 2 · 4 · 23
Unilateral changes
Terms, prices, and product descriptions may be changed at any time.
SECTION 14
Termination without notice
Customer access and support can be cut off unilaterally.
Overall impact: these provisions can place most risk on the buyer, limit warranty and return rights, and complicate dispute resolution — especially when combined with the lack of a true physical address.
Feel misled? Here's what to do.
If you believe you were misled, defrauded, or denied refunds or warranties by EchoRadios.com:
Document everything — order confirmations, payments, emails, and product photos.
Contact your State Attorney General's Consumer Protection Division.
For Delaware matters, contact the Consumer Protection Unit of the Delaware Department of Justice (Attorney General Kathy Jennings) for guidance.
File a complaint with the Better Business Bureau (BBB), attaching your documentation.
If you paid by card, ask your issuer about a dispute or chargeback under its purchase-protection rules.
Echo911 radios are not EchoRadios.
Echo911 is a fully authorized and registered Public Safety Answering Point (FCC PSAP #8753) and a recognized Consolidated Communications Provider. Our radios are professional Mission Critical Push to Talk (MCPTT) instruments — IP68, MIL-STD-810H, dual AES-256 encrypted, managed over the air, and backed by a 24/7 dispatch floor — sold to law enforcement, EMS, security, utility, and government operations with real contracts, real warranties, and real humans on the phone. If a website selling "Echo" radios doesn't offer that, it isn't us.
Note: the observations above reflect publicly available information and website content reviewed by Echo911 as of September 14, 2025. Customers should check directly with EchoRadios.com for any updates to their terms, specifications, or contact information.
