Guard communications
- 24/7 radio dispatch on your channels
- Guard check-ins & welfare checks
- Post & patrol coordination
- Lone-worker monitoring
Outsourced security dispatch services
Your guards deserve a real dispatch center. Not a call answering service.
Echo911 runs 24/7 outsourced dispatch for security companies from our US-based floors — staffed by protocol-certified public safety telecommunicators, operated by an FCC-registered PSAP (#8753). Overnight coverage, overflow, or your entire dispatch operation, from $7.25/hour all-inclusive.
Works with your existing radios and software — or bundled with ours
What you get
Everything a dispatch desk should do for a security company.
Calls for service
- Client call-taking on a personalized local number
- Incident creation & escalation
- 911 / police / fire / EMS coordination
- Supervisor & client notifications
Documentation & tech
- Command & Dispatch CAD incident records
- GPS tracking & AVL on every unit
- Recorded radio traffic & call audio
- Monthly reporting to your management
How we compare
Not all "outsourced dispatch" is the same.
Plenty of companies will answer your phones overnight. Very few operate as an actual public safety answering point with certified telecommunicators and a full technology stack behind them.
| Echo911 | Typical outsourced dispatch | |
|---|---|---|
| Who answers | EPD/EFD/EMD-certified public safety telecommunicators with Telephone CPR | Call-center agents or freelancers |
| Registration | FCC-registered PSAP #8753 · Coosada 911 failover partner | None |
| Location | US-based dispatch floors (Alabama), 24/7/365 | Often offshore or overnight-only |
| Technology | Command & Dispatch CAD, GPS/AVL, recorded audio, body-camera live monitoring | Your spreadsheet or their portal |
| Radios | Mission Critical Push to Talk (MCPTT) radios included or bring your own | Phone calls only |
| Pricing | Published: from $7.25/hour all-inclusive · a la carte from $80/user/month | Quote-only |
Coverage models
Buy exactly the coverage you need.
Overnight & after-hours
Your team runs the day; we take nights, weekends, and holidays. Your clients never hear a voicemail.
Overflow & surge
We back up your in-house dispatch during high call volume, special events, and staffing gaps.
Full dispatch operations
Retire your dispatch overhead entirely — semi-dedicated or fully dedicated positions on your SOPs. Compare the service types.
Get started
Get a security dispatch quote that beats what you pay now.
Tell us your posts, patrol schedule, and call volume. Most quotes go out same-day — and the savings usually fund better guard pay.